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NNLS HIGH HOLYDAY 5782/2021 ARRANGEMENTS: QUESTIONS & ANSWERS

What services are being offered over Rosh Hashanah and Yom Kippur? 

We will be offering the following range of services: 

• In Person Services 
• Streamed Services 
• Zoom Services  

A timetable of all our services can be found here

The booking portal for all in-person services can be found here. Booking for Yom Kippur Services will close on Friday 10th September at 12pm. 

How can I help?
We welcome any offers of help, large or small, to assist us in the mammoth operation that is the High Holydays at NNLS. Please contact Louise Froggett to play your part. Thank you.

In person services

Where are services being held? 
At both the Sternberg Centre and the Avenue. There will be full disabled access to all spaces. 

Where is the Avenue?
The Avenue is the function suite at the Holiday Inn Express Hotel at Henlys Corner, being a space we have used twice before.

How many people will be in each service?  
At the Sternberg Centre our services spaces will operate at 40% capacity in each service space.

At the Avenue our services will operate at 25% capacity – around 100 seats.  

All seating will be spaced apart, with members of the same household being able to move seats together on arrival into family groupings. 

How long will each service last? 
At Rosh Hashanah, Sternberg Centre services will run close to full length whilst those at the Avenue will be shorter – approx. 1.5 hours.  

Kol Nidrei will be close to a full length service in each venue. 

On Yom Kippur day, at the Sternberg Centre, we will run close to full services. Members will need to book for each part of the day separately (i.e. Shacharit, Mussaf, Mincha and Neilah will all be bookable as separate services). 

At the Avenue on Yom Kippur, we will only be running a morning service (including Shacharit, Torah Service and Yizkor) and Neilah. 

Will there be Traditional and Egalitarian services? 
Yes, there will be both Traditional and Egalitarian services throughout Rosh Hashanah, Kol Nidrei and Yom Kippur. 

How many services can I attend? 
You may sign up for as many services as you would like across Rosh Hashanah and Yom Kippur. However, on Yom Kippur, if you choose to come for more than one part of the day, you MUST sign up for each service separately.  

Noting the services are shorter than usual, what will the content be? 
None of the services across Rosh Hashanah and Yom Kippur will include Pezukei d’Zimrah

On Rosh Hashanah, the morning services at the Sternberg Centre site will be close to full-length from Shacharit onwards; they will however, omit various piyutim (liturgical poems) that are non-core parts of the service. 

At the Avenue on Rosh Hashanah, because each service will be a shortened, they will contain the edited highlights of the day, focussing on the Torah and Mussaf services. 

Every service will include a sermon, and there will be shofar blowing (done in a Covid-compliant way) in all services on both days of Rosh Hashanah. 

Will I need to arrive within an arrival window and be there at the start of the service? 
Of course, if you want to be there for the full service please do come for the start. Our service leaders will be very appreciative! 

However, we are no longer requiring members to arrive within specific arrival windows. You will be able to arrive and leave services when it suits you, and you can of course step outside for a breather, a break from wearing masks and/or to chat to friends. 

For the shorter services at the Avenue, and for family services we encourage you to attend from the beginning.  

How will I be able to follow the service? 
A list of page numbers for the Koren, Birnbaum, Artscroll and Routledge machzorim will be available in each service; page numbers will also announced intermittently throughout the services. 

On Rosh Hashanah, the shorter services at The Avenue will have the special Lockdown Machzor available on all seats. 

Will I be able to use one of the Synagogue’s community machzorim (prayer books) and/or tallis/kippah when I attend a service? 
Whilst there will be some community machzorim available, we encourage as many members as possible to bring their own.  

We recommend you buy the Koren, which you can get online at:  
Rosh Hashanah Koren Machzor: Aisenthal Judaica or at Amazon;  
Yom Kippur Koren Machzor: Aisenthal Judaica or at Amazon 

Unfortunately, we will not have community tallitot/kippot available for general use. 

Is there a Yizkor service on Yom Kippur?
Services at the Sternberg Centre will include Yizkor within the in-person Mussaf Yom Kippur service running between 1pm and 3pm. 

At the Avenue, Yizkor will be at the end of the Torah Service. 

In addition, there will be a Yizkor service for the whole community via Zoom on Tuesday 14th September at 8.30pm. The Zoom joining details can be found in Shalom NNLS emails. 

Will I need to wear a mask/face covering throughout the service?  
We expect everyone aged 11+ to wear a face covering whilst indoors inside any of our service venues. They are not expected to be worn when outdoors. 

What about lateral flow tests? 
We request all attendees (aged 11+) take a lateral flow test in the 24 hours prior to the service and refrain from coming if the test shows positive. As you will be aware, lateral flow tests are free of charge, and can be found in most pharmacies, or can be ordered online here.

What other Covid-compliant steps are NNLS taking? 
In addition to socially distanced seating, limiting capacities, mask wearing and lateral flow testing, we will be providing hand sanitizing stations across the site. Every service space, bathroom and all touch points within communal spaces will be cleaned intermittently between services throughout the day.

All service spaces will be kept ventilated throughout. Please do bring layers, as weather dependent, it may be a bit chilly.   

The air conditioning system at the Avenue is Covid compliant – i.e. it circulates and continuously replenishes fresh air from outside.

How do I book for in-person services? 
You need to book online for the service(s) you plan to attend via this link, which will go live on Wednesday 18th August. We recommend that you book for services using a desktop or laptop computer. However, should you choose to book your service(s) on a mobile phone, you should flip your phone to landscape view so that all service times are visible to you. 

Can I book guest tickets for family who are not members of NNLS? 
In the first instance we are giving priority to current NNLS members. If availability allows, we may be able to offer limited spaces to immediate family members including adult children, partners, parents and siblings on a first-come, first-served basis. You will see an option to log this request with the Synagogue Office as you go through the online booking form. 

What if I can’t come on the day/time I have booked?  Can I come another day or swap with a friend or can I change my booking? 
If you make a booking that you subsequently realise will not work for you or any member of your household, PLEASE email office@nnls-masorti.org.uk to advise the Office of this – so that any unusable places can be re-allocated.  

Please do not take your own initiative to swap your place with a friend/anyone from outside of your household. Likewise, if you wish to try and change your booking, please just email the Office and we will do our best to accommodate you. 

Can I book for specific services with my friends? 
No, unfortunately you can only book for yourself and your household. If you do want to attend a service with one or more close friends/family members outside of your household, we advise that you liaise before bookings open on 18th August and that you try and book for the same service when online booking goes live. We of course can’t guarantee that there will be availability if booking is not done early.   

Will I get a physical ticket and what must I bring to the service to confirm my booking? 
On booking, you will receive an email receipt confirming the services booked; you will then, a couple of days before Rosh Hashanah, and then again pre-Yom Kippur,  receive a reminder confirmation email which we ask you to print and bring with you to enter the site. For security and for social distancing purposes, we do not want to have to look up large numbers of members on attendance lists. It is much quicker for you to show your printed confirmation email ticket – so PLEASE REMEMBER TO BRING IT WITH YOU! 

For those who are unable to print their confirmation email ticket, please let the Office know so that we can make suitable alternative arrangements for you. 

What if I have not booked for a service, but turn up anyway? 
If you have not booked through our online system, your name will not appear on our attendance lists, and unfortunately, you will NOT be permitted to enter the site as we need to be keep service sizes within our socially distanced capacity. 

What do I need to bring with to the service? 
Please bring everything you need with you, including  your machzor (festival prayer book), mask and tallit/kippah, as well as perhaps your own water bottle. 

If I am booked into the Sternberg Centre, how will I know what room I am in?  
When you enter the site at the time of your service, you will be directed to the appropriate venue by our team of greeters. 

Will the toilets be available? 
Yes. There will be toilets available in each building where services are being held, which will be cleaned intermittently through the day between services. 

Will there be cloakroom facilities? 
Yes – for members who feel comfortable using the cloakroom, it will be available – and for those who would prefer to place coats on the back of your chair that is also fine. 

Can I move between the services? 
Unfortunately not. Because we have limited capacity in each space, you may only go to the services you have booked for. 

Can I meet friends who are in a different service outside on the site? 
Yes – this will be possible to some degree – although we are sharing the site again this year with Alyth and so areas for gathering and schmoozing will be limited. 

Online Services

What is the difference between Zoom and streamed services? 
For a Zoom service you will need to log in with a link which we will publish on our weekly Shalom NNLS email in the week prior to the event. You will also be able to see it via our closed Facebook group. We have 2 Zoom services where we invite the whole community to join together as one:  

Erev Rosh Hashanah -  Monday 6th September at 5.45pm 
Yizkor - Tuesday 14th September at 8.30pm 

Streamed services are live bespoke services shown via our YouTube channel. There will be streamed services across Rosh Hashanah and Yom Kippur. The timetable is here. The content will mirror our physical services but will be delivered with the streaming environment in mind. 

We will be utilising a set and forget system enabling us to avoid any technical engagement for our broadcast.  

What is set and forget? 
Set and forget enables us to set up cameras and microphones in a dedicated space at NNLS which does not require any technical engagement during the chag itself, when the services will be broadcast live. 

Likewise for you at home, you can click here for instructions for you to be able to switch on, find our streaming channel, and leave your computer running in a halachik-friendly way over the chag without having to engage with it to receive our streaming.  

Children & Teens

Children and teens are welcome at all our adult services.  

Although we are not running dedicated children’s services by year group, do consider booking one of the Toddler, Family or Family Explanatory Services happening on both days of Rosh Hashanah and on Yom Kippur.  

Please note that bookings must be made for each child attending via the main online booking form. Due to limited numbers in Toddler Services, we ask that one adult attends per child. Children MUST be accompanied by an adult in all services.

We are excited to be launching our new Children’s High Holyday Machzor at the various family services this year. 

Whilst we don’t have a dedicated teen service this year, we are continuing our tradition of having a teen-led Mincha service on Yom Kippur afternoon. Do also look out for teens’ activities that will be run by Noam over the High Holyday period. 

Thu, 16 September 2021 10 Tishrei 5782